שנפר-כהן מורן

Dr. Moran Shnapper-Cohen

Lecturer ,

School of Social Sciences and Humanities
HR Management B.A

Areas of Expertise

Emotional management
service organizations
health organizations

Selected Courses

Service Organizations””
Introduction to statistics A””

Additional Roles

Responsible for academic sports courses at the Kinneret Academic College

Selected Publications

Shnapper-Cohen Moran, Supervisors: Prof. Dana Yagil and Prof. Arye Rattner. (2014). “Emotion in Professional Service: Emotional Labor and Burnout as Mediators of the Relationship between Physicians’ Personal and Role Characteristics and Patient Satisfaction”. Ph.D.

Yagil, D., & Shnapper-Cohen, M. (2016). When authenticity matters most: Physicians’ regulation of emotional display and patient satisfaction. Patient Education and Counseling, 99(10): 1694-1698.

Galia, R. & Shnapper-Cohen, M. (2019). Organizational Identification in IS Division of an Israeli Industrial Plan. The study of Organizations and Human Resource Management Quarterly (Hebrew, in press). ?

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